Standard Bank: Operations Executive

Description

JOB PURPOSE
Manages business processes across the traditional boundaries of the various functional areas. Ensures the his/her team coordinates and synergises the activities of different units relating to functional goals and policy deployment. It is concerned with building a better system for achieving such cross-functional goals as innovation, quality, cost, and service deliveryKEY RESPONSIBILITIES:
Strategic Management

  • Provide overall vision, leadership and continuance guidance to technology efforts to ensure continuous development and execution of strategy
  • Work in partnership with the operations and all support functions across all Business units to deliver on the strategic imperatives
  • Exercise cross-functional governance to achieve a consistent and transparent approach to technology infrastructure & processes, information and reporting
  • Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits
  • Assist in the preparation of the budget and strategic plan and monitor their execution
  • Identify opportunities for the appropriate and cost-effective investment in Information and Communication Technology systems and resources, including staffing, sourcing, purchasing and in-house development
  • Monitor changes and advancements in technology to identify opportunities for enhanced efficiency, effectiveness and competitive advantage
  • Ensure that the team develop and regularly test Information, systems and Technology business recovery plan
  • Develop Information, systems and Technology policies and procedures and manage all risks as well as compliance
  • Provide guidance and MIS relating to all aspects of services including risks identified as well as plans
  • Manage a diverse Team as well as teams from different Business units to drive a common goal
  • Work with customer experience team to identify gaps and define customer journeys that provide competitive advantage.
  • Work with the product development team to ensure that business requirements are adequately articulated and captured for specific capabilities and identified areas.

CORE RESPONSIBILITIES:
Leadership and Management

  • Build and manage a high performing team by providing leadership, direction and career development.
  • Ensure open communication channels with staff and implement change management interventions where necessary.
  • Set KPIs for all your direct reports and provide regular performance feedback through a well-defined and implemented performance review program.
  • Develop and implement a training plan in order to build and develop skills within the team.
  • Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan.
  • Work with the technology delivery team to make sure the root-cause of the system issues are being resolved.
  • Actively participate in leadership team and develop skills of own team.
  • Promote a ‘Altron centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Governance and Risk Management

  • Implement Service Level Agreements and Standard Operating Procedures for all Service delivery pillars as set out in the agreement
  • Provide feedback to the relevant stakeholders within Altron and the Customer
  • Establish and maintain the highest ethical standard in employment practices, Service Delivery practices including compliance with all statutory requirements.

External Parties and Relationship Management

  • Ensure all relevant Operating Level Agreements are in place with internal and external service providers

Job Requirements:
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:

  • Bachelor’s Degree in Information Technology preferred.
  • Business Management Degree or Certificate (NQF 6+)

Professional Qualifications

  • ITIL Foundation

Years of Experience

  • 8 – 10 years of progressive, professional experience in IT service delivery and management

Other requirements

  • Demonstrated skills, knowledge and experience in IT management.
  • Proven track record in managing Service Delivery
  • Proven organisational skills.
  • Strong oral and written communications skills.
  • Excellent negotiation skills.
  • A good knowledge of HR management.
  • At least five years’ experience in a strategic IT leadership role
  • Excellent organisational and prioritisation skills.
  • Excellent administrator with strong attention to detail.
  • Strong influencing skills.
  • Ability to manage conflict
  • Ability to manage a team across multiple business units

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