The South African Revenue Service has a vacant position of an Agent Service to be filled by an applicant that will successfully be selected based on whether he/she meets the requirements of this position. The main purpose of this position to an applicant that will be appointed successfully is to act as first line of telephonic interface with SARS and to deliver a comprehensive service in respect of “standard/routine queries”, inclusive of tax education, to ensure better service delivery, attend to gather customer intelligence via the conclusion of customer satisfaction surveys, through outbound calls thereby enhancing the public image of SARS.
Requirements and Duties:
>>Grade 12 or any NQF 4 certificate.
>>Language: well spoken, fluent in at least 2 of the official languages within the region
>>Any 2-3 year Contact Centre experience would be advantageous
>>To deliver a comprehensive, telephonic, one-stop client service to all SARS clients inclusive of standard queries and taxpayer education.
>>To render a telephonic tax advisory service to all clients, inclusive of rendering a law interpretation function.
>>To act as first telephonic contact within a SARS office acting as ambassador for SARS.
>>To perform all functions in respect of the completion of returns and other official documents of all taxes administered by SARS in order to meet clients’ needs and expectations.
>>To provide a comprehensive service to all clients in respect of registration requirements, analysis of taxable income and incorrect assessments, calculations of tax debits/credits as well as verbal law interpretation and explanation of tax law, in order to meet client needs.
>>To keep abreast of all new policies, procedures, and guidelines, circular minutes and amendments to all Tax legislation in order to promote the accuracy and quality of information provided to clients/taxpayers.
>>To attend to all account enquiries received by telephone, in respect off all outstanding debits and credits, penalties and interests with regards to all taxes administered by SARS.
>>Dealing with clients face to face or telephonically
>>Logging requests or faults
>>Providing a customer information service
>>Understanding and addressing clients’ needs
>>Be discreet when dealing with client information
>>Handle inbound and outbound calls
>>Understand call centre technologies
>>Technical and ethical standards
How to Apply:
Visit here to Apply Online
Closing Date: 22 April 2015