Contact Centre Agent Vacancy


Key Responsibility Areas

  • Provide prompt service to internal and external customers as part of a high-volume call centre, responding to voice and other electronic means of contact, as well as face to face interactions with walk in customers.
  • Servicing customers can include, but is not limited to:
    • processing change requests
    • make bookings for clients
    • provide relevant documentation on request
    • giving account and product information, as well as relating and providing financial information back to the customer (balance and statements and invoices)
    • assisting on web service platforms
    • taking the necessary action to administer customer accounts accurately
  • Make detailed records of each interaction with customers in the relevant record keeping database
  • Drive first call resolution, taking ownership, keeping promises made to clients if feedback is not immediately available
  • Ensure all records are up to date and verified with the Customer
  • Obtain and evaluate all relevant information to handle enquiries and complaints, following necessary policies and procedures
  • Protect client information as well as the corporate interest of Altech Netstar

Job Requirements:

Educational Requirements & experience needed

  • Matric
  • 6 months Customer service call centre experience