Capitec Collections Agent

The Capitec Bank in Bellville, Western Cape Province has a vacant position of a Collection Agent to an applicant that will successfully meet the requirements to become a Collection Agent within Capitec Bank. The main purpose for this position to an applicant that will be appointed successfully by the Bank is to call defaulting Capitec Bank clients and negotiate repayment of loans, maximizing client retention and minimizing bad debt.

Requirements and Duties:

Requirements:

>>National Senior Certificate (Grade 12) or National Certificate (Vocational)

>>1 – 2 years collections experience in a collections call centre

>>1 – 2 years’ experience on Predictive Dialler, Tallyman collections system and Avaya soft phone

 

Duties:

>>Ability to work in an open plan environment

>>Willing and able to work extra hours, outside normal business hours as and when required

>>Willing and able to work shifts within a 45 hour work week (Monday – Sunday)

>>Clear criminal and credit record

 

Competencies:

>>Communication skills (verbal & written) in English and Afrikaans

>>Computer Literacy (MS Word, MS Excel, MS Outlook) at a basic level

>>Emotional resilience

>>Ability to speak an African Language an advantage

>>
Good Listening and comprehension skills

>>Telephonic skills

>>Conflict management

>>Attention to detail and high level of accuracy

 

How to Apply:

Visit here to Apply Online

Closing Date: 06/02/ 2016


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