Job Title Client Care Agent Key Time
Division Business Support
Business Unit Business Support
Location – Branch / Campus Johannesburg Campus
Location – Province Gauteng
Purpose of the role Agents in this area will be required to provide excellent service to Capitec Bank’s clients by attending to telephonic and written enquiries and complaints within the agreed service levels. It will also be required to provide support to all clients making use of Capitec Bank’s Retail Internet Banking facility.
This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to standards set by the business.
Qualifications National Senior Certificate (Grade 12) or National Certificate (Vocational)
Experience More than 1 years experience within a call center
Knowledge and skills Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
Good written communication skills
Excellent listening skills
Passionate about client service and support
Additional Requirements Willingness to work shifts, which include weekends, public holidays and at night
Clear Criminal and Credit Record
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals