Capitec Bank Job:Service Consultant

Service Consultant (Kwanele/Katlehong/Vosloorus) (190619-4) – Capitec Bank Job Title Service Consultant (Kwanele/Katlehong/Vosloorus) Division Operations Business Unit Branches Location – Branch / Campus Vosloorus Location – Province Gauteng Purpose of the Role Capitec Bank is on the lookout for a dynamic, self-motivated team member sharing our passion for excellent client service. As a Service Consultant (Teller), you are required to deliver a quality front-line banking service to our clients within the branch by: • consulting with clients • gathering and capturing of information • deposit-taking transactions • new client take on procedures • assisting clients with general banking related queries Qualifications National Senior Certificate (Grade 12) (Essential) 3 year qualification; business or related (Preferred) Experience Preference will be given to candidates with: • Face to face client service experience within a retail / client service industry • Experience in the identification of sales leads and cross-selling opportunities • Supervisory / first line management experience (includes acting management experience) is an added advantage Knowledge and skills Knowledge and understanding of: • Basic calculations • Retail/consumer service environment Competencies required: • Passion for client service • High energy levels and a sense of urgency • Impact within a team environment (dynamic, articulate, has presence) • Emotional maturity • Conscientious • Adaptable • Analysing and diagnosing skills • Computer literate in MS Office Additional Requirements • Clear criminal and credit record • Willing to work extended working hours and weekends • Access to transport (personal / public) • Flexible and mobile across regions is an advantage • Must have fingerprints which are detectable / recognisable on Capitec Bank’s internal electronic banking system

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