Employer – Standard Bank
Locations – Various
To provide a consistently high quality frontline transaction service to customers encompassing the cashing of cheques, acceptance of deposits and the provision of change.
To understand the risks associated with the handling of cash and maintain effective controls to manage these risks.
To maintain a high level of integrity and ethical standards.
Manage ATM/ANA machines (where applicable)
Preferred Qualification and Experience
– Matric
– 1 year Branch banking experience would be an advantage
Knowledge/Technical Skills/Expertise
Adherence to laid-down policies and procedures for all transactions
Prompt turnaround times for transactions
Efficient and effective customer service
Low error rating
Low levels of differences in teller’s cash and operational losses.
Positive Internal Audit and Compliance report findings
Satisfied and well-informed customers as a result of efficient service
Number of queries and complaints logged effectively and correctly.
Number of leads submitted resulting in a sales conversion.
Number of cross selling opportunities identified resulting in sales conversion.
Number of leads logged in originating branch vs. sales conversion in concluding branch